Guidance Services

Practical consulting and coaching for MSP owners and IT service leaders.
We help you package services properly, improve delivery consistency, and build an operating rhythm that supports growth, without adding unnecessary complexity.

If you want sharper offers, better margins, and cleaner delivery, we provide structured engagements with clear outputs you can implement immediately.

Service Management Consultancy and Coaching Services

Common Engagements

  • MSP Growth Essentials

    A structured review to clarify your positioning, tighten your service portfolio, and identify the highest-leverage growth opportunities in your current base.

    Typical outputs include: a positioning summary, service portfolio recommendations, and a practical 90-day plan.

  • MSP Improvement Kick Starter

    A fast-start engagement focused on delivery consistency, margin leakage, and service experience. We identify quick wins and the small operational changes that remove rework and improve outcomes.

    Typical outputs include: a prioritised improvement backlog, clarified roles and handoffs, and lightweight checklists your team can adopt quickly.

  • MSP Service Feasibility Assessment

    Service management and operations support, tailored to MSP reality.

    We help you simplify and standardise the way work flows through your business (incidents, requests, changes, reporting, customer comms), so delivery becomes repeatable and scalable.

  • MSP Service (Re)Design.

    If your services have grown organically, it is common to end up with inconsistent inclusions, unclear boundaries, and pricing that does not reflect delivery effort. This creates sales friction, delivery variation, and margin leakage.

    No Stone helps MSPs redesign services so they are easier to sell and easier to deliver. The output is a clear packaged offer with documented inclusions and exclusions, a delivery approach your team can repeat, and pricing logic that supports sustainable margins.

  • IT Service Management & Operations

    Strong delivery is rarely about “more process”. It’s about making work flow consistently and reducing rework.

    We help you simplify and standardise how your team handles the work that drives customer experience and margin, such as incident and request handling, escalation paths, change control, customer communications, reporting rhythms, and how work is prioritised.

    The focus is practical improvements that stick: lightweight checklists, clearer handoffs, and a repeatable operating rhythm.

  • Outsourcing and Insourcing

    Moving your IT to an external provider, or bringing it back in house is a strategic decision. Getting it wrong, or going with the wrong provider can have long lasting impacts on your business.

    We can help you make the right decision and run an effective selection and transition process that produces the results your business needs without the headaches it doesn’t.

Bespoke Guidance and Consultancy Services

We maintain a depth of expertise across a number of IT service focus areas. If your stressed or need help in any of these areas reach out and well discuss how we can help:

•Sales and Sales processes

•Tenders and customer documentation

•Service Architecture

•Service Design and Transition

•Service Operations and Continual Improvement

•ITILv3, ITILv4 and ISO20000 Service Management

•Essential Eight and ISO27001 Cyber and Information Security.

•Insourcing, outsourcing and hybrid/multivendor environments

•Target and Interim operating models, team structure

•Reporting, Governance and Service Level Management

•Customer Satisfaction and eXperience Level Management

If you need short or long-term support in any of these areas, reach out today and we can discuss how we might be able to help.