Guidance Services

Helping all IT providers reach their goals.
We have expertise in IT strategy, go-to-market, service design, service management and service improvement.

IT Managed Services architects don’t grow on trees but don’t worry, we can support you with all elements of your IT service management ecosystem.

Service Management Consultancy and Guidance Services

Pre-packaged Guidance and Consultancy Services

  • MSP Growth Essentials

    If you’re an MSP wanting to understand where the market is moving, what your competitors are doing and identify opportunities to increase the value of existing contracts or open new markets, talk to us about our growth essentials package

  • MSP Improvement Kick Starter

    If you’re looking to get more from your current IT we can help. Whether you sell IT services, managing your IT in house or have a partner who delivers services to you, we can help you improve quality, reduce cost and get better support for what the business truly needs.

  • MSP Service Feasibility Assessment

    Got an idea for a new IT service or product but just not sure if the numbers will stack up, or not sure how to set your pricing?


    Our feasibility assessment engagement is designed to be short, sharp and above all low cost to help you determine if a potential product or service is worth your time and investment

  • MSP Service (Re)Design.

    Got an idea you want to bring market? Whether it’s a new technology, support service, or cybersecurity service, we specialise in turning ideas into sellable services in your portfolio.

    Perhaps you need a current service reviewed and optimised to improve efficiency, profitability, or customer satisfaction, we've got the expertise to help.

  • IT Service Management & Operations

    We’re experts in designing, building and running IT operating models. From 5 person businesses to 50,000 person businesses, and from ITIL to Agile.

    We can help you implement, assess or mature your service management and IT operating model across insourced, outsourced and multi-supplier ecosystems.

  • Outsourcing and Insourcing

    Moving your IT to an external provider, or bringing it back in house is a strategic decision. Getting it wrong, or going with the wrong providing can have long lasting impacts on your business.

    We can help you make the right decision and run an effective selection and transition process that produces the results your business needs without the headaches it doesn’t.

Bespoke Guidance and Consultancy Services

We maintain a depth of expertise across a number of IT service focus areas. If your stressed or need help in any of these areas reach out and well discuss how we can help:

•Sales and Sales processes

•Tenders and customer documentation

•Service Architecture

•Service Design and Transition

•Service Operations and Continual Improvement

•ITILv3, ITILv4 and ISO20000 Service Management

•Essential Eight and ISO27001 Cyber and Information Security.

•Insourcing, outsourcing and hybrid/multivendor environments

•Target and Interim operating models, team structure

•Reporting, Governance and Service Level Management

•Customer Satisfaction and eXperience Level Management

If you need short or long-term support in any of these areas, reach out today and we can discuss how we might be able to help.